General terms of sale

  1. Prices
    Prices are VAT and local taxes free and payable, unless otherwise agreed, within 30 days from invoice date net. Collection charges will be charged. Unless otherwise agreed with the supplier prices are valid as long as the cost of materials and workmanship will not suffer variations.
  2. Shipping, transport and insurance
    Unless otherwise agreed with the supplier, the goods travel at the customer’s expense and risk. Delivery by priority mail or express delivery is at buyer’s expense.
  3. Packaging
    Packaging or disposable paper and cardboard boxes are included in the price. Special packaging such as, wooden boxes, metal cages, etc. are at buyer’s expense.
  4. Tolerances
    The supplier reserves himself the right to deliver up to 20% more or less than the quantity ordered by the buyer, especially for printed articles. Variations of the material (color tone, transparency, opacity, smoothness, weight per square meter, strength, thickness, etc.) or the printing, as they are in all cases inevitable, are permitted.
  5. Delivery Time
    Contingencies of any kind (interruption of the production process due to force majeure, weather conditions, difficulty of transport, etc.), authorize the supplier to extend the delivery deadline. This does not provide grounds for a claim for damages by the purchaser.
  6. Materials and executions
    Unless otherwise agreed with the buyer, the production will be performed with ordinary materials and ordinary manufacturing processes.
  7. Print
    Ordinary printing inks are used for the printing. If the buyer demands special features for the printing inks such as light resistance, etc. these have to be reported specifically at the moment of the order. No guarantee can be given for absolute light fastness. Small differences in shades are permitted and do not authorize in any case the buyer to reject the goods or to obtain price reductions. Printing trials are not provided, except if the buyer requires them, or if the supplier considers them essential. The trials are invoiced separately according to the time and effort that they require.
  8. Drafts, samples, tools
    All tasks not included in the offer, such as execution of particular samples, cromalin or specific tools, will be invoiced separately. The particular samples are property of the supplier and can not be used further without his consent. As the supplier takes a portion of the printing plate costs, films or tools not grant the purchaser any right of disposal.
  9. Complaints
    Only written complaints within thirty days after the arrival of the goods are taken in consideration. Commercial exemptions, small variations and small modifications due to technical reasons are not eligible for claims by the buyer.
    As a certain amount of defective goods is inevitable in plastic packaging production, claims on this minimum quantity will not be taken in consideration.
  10. Return shipments
    Unless different agreements with the supplier, return shipments will not be accepted. The buyer is entitled to demand a compensation for the lower value of goods when verified by the supplier or, require the replacement within an appropriate delivery period by returning the goods in dispute.
  11. Contracts
    The contract period is 6 months. After this period, if the goods is not retreat, it will be invoiced and shipped to the purchaser without further notice.
  12. Other
    In case of force majeure events that would complicate production or make it impossible, the supplier is entitled to suspend partially or fully the production, rejecting any claim for damages by the purchaser.
  13. Jurisdiction
    The competent court for any disputes is Wien.
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